You may need to clear your cache and cookies also you may need to reboot your computer after you download a new browser. Also you may want to try and use another browser.
To clear your cache use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To clear your cookies use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Also please see this TurboTax FAQ for information on minimum system requirements:
https://turbotax.intuit.com/personal-taxes/online/system-requirements
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