Keep getting 4 spinning dots when trying to open turbotax. Longest I have waited is 20 minutes.

ghenry540-comcas · ‎January 17, 2024

Am using a Dell desktop with Windows 11. Any suggestions?

ghenry540-comcas · ‎January 19, 2024

One of Turbotax's technicians showed be how to completely delete Turbotax from my computer (https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbota...) and then had me reinstall from my CD. That didn't work, however, by deleting Turbotax and then downloading from Intuit, that did the trick.

CatinaT1 · ‎January 19, 2024

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If that doesn't work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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ghenry540-comcas · ‎January 19, 2024

One of Turbotax's technicians showed be how to completely delete Turbotax from my computer (https://ttlc.intuit.com/turbotax-support/en-us/help-article/diagnostics/forcefully-uninstall-turbota...) and then had me reinstall from my CD. That didn't work, however, by deleting Turbotax and then downloading from Intuit, that did the trick.

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