susanosack wrote: "I'm told I don't have correct info."
Told by what? Are you referring to the IRS "Where's My Refund" tool? If so, I'll tell you how to use it correctly below. First you need to be sure you successfully filed.
About how long has it been since you filed? Did you efile, or did you print, sign, and mail the return?
If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If that showed it was accepted (or if you mailed the return), what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
When you use that tool, be sure you are using the Federal refund amount shown on your Federal Form 1040, Line 20a. Use the Federal amount only. Do not use any "total refund" amount that includes any state refund.
If that IRS tool shows that the refund has been sent, report back for more info.
If the IRS tool says it is still "being processed", and if it's been longer than 21 days, we can tell you how to speak to a live agent at the IRS to see if they can tell you anything about the delay.
To track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
