Irs2go says info does not match, info put in is indeed correct. Any Insight?

[FallonLO]

Have you confirmed that the tax returned was efiled.

[smallfrybacon79]

It was accepted by the irs

[smallfrybacon79]

Efiled and accepted

[FallonLO]

When was the tax returned efiled

[smallfrybacon79]

Earlier today

[FallonLO]

IT takes up to 24 hrs after efiling,  if you still having the issue after efile.  Please contact the IRS directly by phone.

[FallonLO]

I would suggest that you contact the IRS by phone at 1-800-829-1040. 

Prepare for your call

We care about protecting your identity. Our call center professionals take great care to make certain that they only discuss your personal information with you or someone you authorize to speak on your behalf. To ensure that you do not have to call back, please have the following documents ready.

If you’re calling about your own account:

Before you call, make sure you know or have the following information handy:

• Social Security cards and birth dates for those who were on the return you are calling about
• An Individual Taxpayer Identification Number (ITIN) letter if you don’t have a Social Security number (SSN)
• Filing status – Single, Head of Household, Married Filing Joint or Married Filing Separate
• Your prior-year tax return. We may need to verify your identity before answering certain questions
• A copy of the tax return you’re calling about
• Any letters or notices we sent you

https://www.irs.gov/help/telephone-assistance

[DXROBINC]

Accepted today

[mesquitebean]

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@ DXROBINC wrote:

Accepted today

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You can use this efile status check tool to confirm that it was indeed accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

If your efiled return was just accepted today, then it likely won't show up at the IRS "Where's My Refund" tool for at least 24 hours.

https://www.irs.gov/Refunds

When using that IRS tool, be sure to enter only the Federal refund amount, and not any total refund amount that includes a state refund.  The figure to use is on your Federal Form 1040, Line 20a.

[StoneyBlazer]

Mine was working just fine. Approved my taxes and gave me a send date. Been trying to check it all day keeps saying info doesn't match now.

[CarissaM]

Be sure you enter the exact whole number of your tax return before any fees are deducted. 

[mesquitebean]

@ StoneyBlazer 

This is an old thread from last  year.  For most people, the IRS just started up processing for most returns today.   Even for those people who filed early and were accepted, the "Where's My Refund" tool is always quirky when they first start up official processing each year, and people's info in the tool can come and go even as it continues to process and moves through different stages at the IRS.    Some other folks have reported that their previously-seen "Where's My Refund" info also is not visible now.   Perhaps the same for the Irs2Go as well.

I assume you have verified that your return was indeed efiled successfully and accepted (if prepared online, you can look in the Tax Home of your Online account.)    Actually, if you are saying that you already saw previously that your refund was approved and were given a send date, then you know they've been processing it.  Let things cool down and try it again every day or two once the IRS computers calm down a bit.  

When you enter your refund amount, be sure you are entering only the Federal amount and not any total refund amount that includes a state refund.   The amount to enter is on your Federal Form 1040, Line 21a.

[Crazychase89]

Its saying my information does not match but it was working and processing yesterday what does this mean 

[ChondelLO]

That happens from time to time. Please continue to check for updates using the Where's My Refund? tool at the IRS website, which updates daily. The IRS issues most refunds in about 21 days, although some returns take more time to review.

When will I get my IRS tax refund? - Community