It's saying the taxpayers has to be the same as the credit karma account and my name is the same in order to fer advance refund

[KatrinaLO]

Please make sure the primary taxpayer information matches exactly the same as your Credit Karma account. Changing any information in one account like your password, phone number, mailing address or email doesn't automatically change it in the other account. 

For questions regarding your Refund Advance status, you will need to reach out to Credit Karma. You can contact them by clicking here.