It keeps asking me about undefined dependents but all my dependents info is already saved in the system and it will not let me get out of it. how do i proceed?

[jldunn15]

Is there something additional i am Missing or need to add since all my dependents are already noted?

[SweetieJean]

It sounds like you may have skipped one of the Dependent quesitons, so go back to Personal info and check carefully.

[Opus 17]

Turbotax is trying to identify this problem but needs your help.

First, please generate a diagnostic file for tech support.  

1. Click the My Account menu, then Tools, and select "Share my tax file with an Agent".  
2. Click on the check mark to make a copy for yourself, and send it.
   
3. Reply back here with the token number.

Second, you may receive an email from "socialwecare@intuit.com" or "live_community@intuit.com"; this is not junk mail. Please help the moderators by providing information about the error.

Third, please take a screen shot (screen picture) of the error message and post it here.  You can take a screen picture on the Mac by hitting Command-F3.  In Windows, use the Windows+Print Screen key, or see the instructions here for any version of Windows.  https://www.cnet.com/how-to/how-to-take-a-screenshot-in-any-version-of-windows/

Then, upload the screen shot showing the error message to your question here by clicking "Edit" to the right of your original headline, and then click "Attach file" at the bottom.

Thanks for your patience and help.

[leroijr407]

Same problem..ugh

[Opus 17]

@leroijr407 Can you generate a diagnostic file and token and post it here?

Some customers have reported success by deleting their dependents and then re-entering them.

Also this FAQ indicates the problem is scheduled to be fixed in a future release and you can sign up for notification.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3415815">https://ttlc.intuit.com/questions/3415815</a>

[leroijr407]

I found out what caused it. I did not delete the w2 from last year. You must delete it, than it didnt ask for dependants info for "undefined". Thank you.