Turbotax is trying to identify this problem but needs your help.
First, please generate a diagnostic file for tech support.
- Click the My Account menu, then Tools, and select "Share my tax file with an Agent".
- Click on the check mark to make a copy for yourself, and send it.
- Reply back here with the token number.
Second, you may receive an email from "socialwecare@intuit.com" or "live_community@intuit.com"; this is not junk mail. Please help the moderators by providing information about the error.
Third, please take a screen shot (screen picture) of the error message and post it here. You can take a screen picture on the Mac by hitting Command-F3. In Windows, use the Windows+Print Screen key, or see the instructions here for any version of Windows. https://www.cnet.com/how-to/how-to-take-a-screenshot-in-any-version-of-windows/
Then, upload the screen shot showing the error message to your question here by clicking "Edit" to the right of your original headline, and then click "Attach file" at the bottom.
Thanks for your patience and help.
