Purchased Turbo Tax Deluxe. Ad says 5 free Federal Efiles, 1 free State Efile. I am getting charged for my state efiles. Why am I not getting my free state efile?

[DoninGA · Accepted solution]

It is one free state program download.  Not one free state e-file.  The state e-file charge is currently $19.99.  This charge can be avoided by printing and mailing the state tax return.

[shannad51]

This was very deceptive! I have used Turbo Tax for years and don't remember having to pay to file state taxes.  I don't believe i will be purchasing again.

[rosiemint18]

I had the same issue and agree with the comment above- very deceptive.  This is the first tax app I've used and won't be using it next year because of this.

[cwgtharman]

Agree.  I paid extra for the version that included state, and only at the end find out I have to pay AGAIN to file it.  That's horrible.

[pl120]

I absolutely agree with the previous comments. I have used TT for 10 years, and this will be my last. The Better Business Bureau needs to look into this deception.

[marty888]

Agree!!  Partway through filing my "free" state form I needed to go back to federal for information.  When returning to state, now I'm getting charged.  Never again, and I will definitely let friends know.

[jshaw]

I, too, find this practice deceptive. I filed last my state return last year with no charge. This practice concludes my use of TurboTax.

[michelleu86]

I agree as well, its very deceptive!! Plus, though it says $19.99, I had to pay $24.99 to file the state

[Dell16]

This was very deceptive as I have used this program for years.  We are due an apology and refund.

[jshaw]

I heartily agree, Dell16. But, don't hold your breath

[jeffrey231erb]

Deceptive, deceptive, deceptive... Can't even find the fine print that explains this deceptive advertising. Shame on you. Confusion... Right!

[kathyjjw]

VERRRRRY deceptive!  I too purchased this based on the one state free file.  I will NEVER buy Turbo Tax again!

[swansons]

agree Very deceptive - we will see if BBB thinks so as well  - last turbo tax for us

[seth101]

I am with all of them...the problem is my new computer does not have a cd drive so had to return it to staples and now losing the better price and getting charged for the state... plus didn't even load all ifno from last year with a pdf file... gonna try another next year.. been using turbotax for past 5 years..