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There are a few fixes that you might try.
See if the guidance in the TurboTax Help article Troubleshoot TurboTax Desktop for Windows issues will help with your issue.
I just did all of that as well as going to the extreme of deleting my Eset Internet security too and I'm still having the same issue. I tried running it in compatibility mode for windows 8 as well. Additionally I tried reinstalling the product.
Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
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