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It is a complete white screen when I click wages and income. I am unable to put in any data. I ran in admin mode too, I am running windows 11.

I am using Turbotax Premier 2024, when I click wage and income to update w2 information it just stalls at a blank white screen. Windows 11 64 bit, 32 GB Ram I9 14900K RTX 4090 Direct x 12.
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3 Replies
JohnW152
Employee Tax Expert

It is a complete white screen when I click wages and income. I am unable to put in any data. I ran in admin mode too, I am running windows 11.

There are a few fixes that you might try.

See if the guidance in the TurboTax Help article Troubleshoot TurboTax Desktop for Windows issues will help with your issue.

It is a complete white screen when I click wages and income. I am unable to put in any data. I ran in admin mode too, I am running windows 11.

I just did all of that as well as going to the extreme of deleting my Eset Internet security too and I'm still having the same issue.  I tried running it in compatibility mode for windows 8 as well. Additionally I tried reinstalling the product. 

CatinaT1
Employee Tax Expert

It is a complete white screen when I click wages and income. I am unable to put in any data. I ran in admin mode too, I am running windows 11.

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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