Is turbo tax support not helpful?

Forum|Forum|6 years ago
March 19, 2020
2 replies
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Why is there no support to find 2020 refund delay

TurboTax Free Edition Online

LeonardS

Level 14

The IRS does not provide refund status to any tax preparation service companies or individuals preparers. You can check on the status of your refund at this IRS web page Refund Status.

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VolvoGirl

Level 15

Did you efile? Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?