Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

[stallen]

I am unable to e-file this year. I have e-filed every year in the past, and nothing has changed about my situation. Why must I file by mail this year?

I have lived abroad for several years, and I have always been able to file electronically via TurboTax.  I qualify for the Foreign earned income exclusion from Form 2555.  The software went through the same process, and I owe $0 in taxes.  This is the same situation as the past several years, and I was able to e-file easily.  

Has the IRS changed the rules for electronically filing?  Did Turbotax make a mistake?

[DaveF1006]

To clarify, have you received a message telling you why you can't efile?

[stallen]

Yes, I did receive a message that said, "unfortunately you can't e-file" and took me directly to the print and submit by mail page.  

[CatinaT1]

You should be able to e-file with this form.

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

Also, make sure you have ran all updates. 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

[stallen]

I appreciate your feedback.  As I've already downloaded the PDF of my forms, I seem to be unable to access any kind of e-filing.  It tells me my return is complete because I've printed the forms.  Oh well.