turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

I am unable to e-file this year. I have e-filed every year in the past, and nothing has changed about my situation. Why must I file by mail this year?

I have lived abroad for several years, and I have always been able to file electronically via TurboTax.  I qualify for the Foreign earned income exclusion from Form 2555.  The software went through the same process, and I owe $0 in taxes.  This is the same situation as the past several years, and I was able to e-file easily.  

Has the IRS changed the rules for electronically filing?  Did Turbotax make a mistake?
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies
DaveF1006
Employee Tax Expert

Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

To clarify, have you received a message telling you why you can't efile?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

Yes, I did receive a message that said, "unfortunately you can't e-file" and took me directly to the print and submit by mail page.  

CatinaT1
Employee Tax Expert

Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

You should be able to e-file with this form.

 

 

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Is there a software mistake? Why am I unable to e-file this year, when I have in the past and my situation has not changed?

I appreciate your feedback.  As I've already downloaded the PDF of my forms, I seem to be unable to access any kind of e-filing.  It tells me my return is complete because I've printed the forms.  Oh well.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies