Why can't I install from the CD you sent? I use a Mac. It is becoming very difficult to use your software.

[cenchasl]

I'm using a Mac. Also, the download is not in my account and I don't seem to be in TurboTax Advantage even though I've been a user for years. It is very difficult to get support from you.

[SKPandey]

Is the issue resolved?

[mesquitebean]

"the download is not in my account"

If you are sent a CD annually by subscription, then you are an Advantage member.  Advantage members also get a complimentary download.   If you don't find your complimentary download, then you may have multiple accounts and signed into the wrong one.    To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.

NOTE: Before running the tool, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery">https://myturbotax.intuit.com/account-recovery</a>

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

[Critter · Accepted solution]

https://ttlc.intuit.com/replies/3302053

https://ttlc.intuit.com/replies/3302454

https://ttlc.intuit.com/replies/3300045