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most likely the California withholding entered didn't match the W-2's./1099's. if you imported w-2's/1099's it's your responsibility to see what's imported matches the numbers on the actual forms. review the w/h on the actual forms vs what was entered. perhaps the notice provides details on which one(s) were changed. since Turbotax receives no updates if a government agency changes a return, if you have questions you'll have to contact the FTB again.
Absolutely, you need to always check the exact entries for your withholding for any forms you entered to make sure they are exactly correct. Sometimes people invert two numbers, or double-hit a key, and TTX only uses what you entered or imported (and occasionally, even some imports are mis-formatted at the issuer end), and can't know if you entered some numbers wrongly.
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One thing to note, is that if you received and entered any 1099-R forms, some suppliers issued 1099-R forms for 2020 with the boxes mis-numbered (using old 2019 formatting instead of proper IRS approved 2020 numbering). So it is critical that you make sure you put the withholding $$ in the proper 2020 boxes in the software forms, down in the state section of the software forms.
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