Is anyone having trouble with the Live Agent being connected?? I have tried 3 times at this point no issues with my internet connection, just won't connect.

macksauce91 · ‎January 11, 2021

MichelleLO · ‎January 18, 2021

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the following TurboTax FAQ's to assist with this:

If you continue to have issues connecting with the Live Agent, please reach out to TurboTax Customer Support for assistance: What is the TurboTax phone number?

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chokurei555111 · ‎February 18, 2021

I was told 3 days ago that my agent was "having technical difficulty" ~ my tax experience has now lasted 8 days in total. I'm trying to cancel it entirely and cancel the work with the agent so I can actually get my taxes done. How do I do this today? Immediately and without penalty.

LindseyLO · ‎February 19, 2021

Help with contacting your Full Service expert has been provided by clicking here.

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Is anyone having trouble with the Live Agent being connected?? I have tried 3 times at this point no issues with my internet connection, just won't connect.