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Did you try to import by going through the correct path?
For instructions, click here Import 1099 B. Also, see more information from Edward Jones here: Edward Jones
Or you can enter the information manually. Here are the steps:
In TurboTax online,
I'm having a problem, and there are others. there's at least one thread here: https://ttlc.intuit.com/community/taxes/discussion/re-importing-information-from-edward-jones
TurboTax reports: "Unable to download since one or more of your Edward Jones account(s) has incomplete tax information. Try again at a later date."
The files are Final, the broker thinks they are fine, and entering by hand is the last option, long after buying different software. The problem occurs either in the File > Import menu or the Personal > Personal Income > Let Us Enter your 1099-DIV (or 1099-INT) page, take your choice.
One change from the Edward Jones side that may matter (nobody has indicated this yet) is that I see in their file selection PDF | Excel | CSV as choices, and in earlier years the file seems to have always been PDF. There's no clues how the TT software file selection works, but it ought to handle the PDF just fine.
That's all I know., except that one user that was having problems succeeded finally. I have not.
I commented on the other link, too. This problem seems to be working fine today (Wednesday 2/19). Other than talk with support for some time yesterday, I'm not aware of any changes. So, I'd suggest trying one more time...
when i try to import any type of information I get a message "Internal Server Error", and then Turbotax quits advancing.Any suggestions??
Yes, having trouble downloading Edward Jones brokerage account. Error message says system does not recognize ID or password but I can sign on to Edward Jones with same ID and PW. Tried 6 times same error message. Using Premier Turbotax.
I went through correct path in TurboTax as I have for many years. I have 400 transactions which is one reason I have been using Turbo Tax so I'm not very fond of keying the data manually.
@GLJ987 You may need to check your brokerage to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described here:
I have been trying for weeks. I've tried everything. Any updates from anyone?
From time to time the broker's format is not compatible with TurboTax.
However, you can quickly enter this manually. Your brokerage statements should include a summary of your transactions, grouped by sales category.
There are seven possible "Box" designations that indicate the holding period (Long/Short Term) and the reporting status. These are the only ones you have to summarize. If you want to manually enter your 1099-B as the summaries.
Code A. This code indicates a short-term transaction for which the cost or other basis is being reported to the IRS.
Code B. This code indicates a short-term transaction for which the cost or other basis is not being reported to the IRS.
Box C. Report on a Part I with box C checked all short-term transactions for which you can't check box A or B because you didn't receive a Form 1099-B (or substitute statement).
Code D. This code indicates a long-term transaction for which the cost or other basis is being reported to the IRS.
Code E. This code indicates a long-term transaction for which the cost or other basis is not being reported to the IRS.
Box F. Report on a Part II with box F checked all long-term transactions for which you can't check box D or E because you didn't receive a Form 1099-B (or substitute statement).
Code X. Use this code to report a transaction if you cannot determine whether the recipient should check box B or box E on Form 8949 because the holding period is unknown.
You will have to mail a copy of your 1099-B to the IRS. TurboTax will produce a Form 8453. You print the Form 8453 and attach the brokerage statement(s) to it.
I don’t want to manually enter my info. I paid for a program with this feature. It simplifies my filing greatly and expect to use this feature as in past years. Programming issue? Not my problem...fix it!,
Have you checked and ensured that your broker is an approved Turbo Tax partner and if so, ensured that third party access is enabled? Please see the 2 links below: @korcengel28
Yes, unable to import 1099s from Edward Jones. Getting message that turbo tax does not recognize my login credentials
Please make sure you have approved 3rd party authorizations with Edward Jones. Because they will reject your request without receiving 3rd party authorizations. You can do this by visiting the Security Center in your account.
Please follow the instructions below for help with importing.
How do I import my 1099? - https://ttlc.intuit.com/community/entering-importing/help/how-do-i-import-my-1099/00/26254
I paid good price to buy turbotax for year of 2021, but it's so difficulty to use comparing with last year, I have had trouble to import 1099-Int from all major banks, I am so tired and upset.
SOLUTION
Edward Jones contacted me.
Eliminate special characters in Edward Jones account ant it works. Also, remember this device so no second authentication is required like a text. I tried for a week. Finally resolved.
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