I'm having a problem, and there are others. there's at least one thread here: https://ttlc.intuit.com/community/taxes/discussion/re-importing-information-from-edward-jones
TurboTax reports: "Unable to download since one or more of your Edward Jones account(s) has incomplete tax information. Try again at a later date."
The files are Final, the broker thinks they are fine, and entering by hand is the last option, long after buying different software. The problem occurs either in the File > Import menu or the Personal > Personal Income > Let Us Enter your 1099-DIV (or 1099-INT) page, take your choice.
One change from the Edward Jones side that may matter (nobody has indicated this yet) is that I see in their file selection PDF | Excel | CSV as choices, and in earlier years the file seems to have always been PDF. There's no clues how the TT software file selection works, but it ought to handle the PDF just fine.
That's all I know., except that one user that was having problems succeeded finally. I have not.
I commented on the other link, too. This problem seems to be working fine today (Wednesday 2/19). Other than talk with support for some time yesterday, I'm not aware of any changes. So, I'd suggest trying one more time...
