If you are unable to complete the filing process and you are stuck in a loop, you can try logging out of the program, closing your browser completely and then logging back in and trying again.
You can also try clearing your cache and cookies.
For further instructions on how to clear cache and delete cookies, please see the links below:
Click here for How to clear your cache.
Click here for How do I delete cookies?
You can also try using a differeent web browser.
Please continue to check back as many sections are currently being updated.
Some of TurboTax forms and features may not be ready because they are awaiting finalization from the IRS or certain state Departments of Revenue. Some of the new tax laws require existing software to be revised or new tax forms to be finalized.
Some of our customers are experiencing issues when trying to file and pay with their refund. We are investigating this issue. However, if you would prefer to file now, you can do so by switching to pay your TurboTax fees with a credit card instead of using the pay with my refund option by following these steps.
There were many significant new tax laws passed this year.
TurboTax Online updates for new tax laws and other features, but they are done automatically in your web browser. You do not have to manually update like in TurboTax desktop software.
If you are using TurboTax Desktop, you can manually check for updates for your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."
Please return to Community if you have any additional information or questions and we would be happy to help.
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