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New Member

Is anyone having a problem with getting a return phone call from turbotax support? seems to be down for the past couple of hours.

 
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Level 15

Is anyone having a problem with getting a return phone call from turbotax support? seems to be down for the past couple of hours.

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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New Member

Is anyone having a problem with getting a return phone call from turbotax support? seems to be down for the past couple of hours.

Support hours are actually 5 AM to 5 PM PST (or 8 AM to 8 PM EST).  I was on hold for ~15 min and my call was dropped precisely at 8 PM EST

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Level 15

Is anyone having a problem with getting a return phone call from turbotax support? seems to be down for the past couple of hours.

@roberts9107 The support hours you saw posted in this thread were in a reply given in February--during prime tax season.  Support hours change at various times of the year.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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New Member

Is anyone having a problem with getting a return phone call from turbotax support? seems to be down for the past couple of hours.

It would be nice if they could finish up the callers on hold before going home for the evening.  Instead, I got hung up on then received an email telling me my case was closed.  I tried calling earlier in the day but was on hold much longer than the 5 to 10 minute estimated hold and had to hang up to make an appointment.  They could state the hours of service in obvious ways so that users know when is best to call.  I only found out after trying to call again after 8 PM EST.

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Level 15

Is anyone having a problem with getting a return phone call from turbotax support? seems to be down for the past couple of hours.

@roberts9107 Has your question been answered or do you still need help?  We can help with most questions here in the user forum---except for billing issues.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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