Is anyone else having trouble accessing turbo tax ...
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New Member

Is anyone else having trouble accessing turbo tax online? I can login, but when I select take me to my return, the page will not load my data.

 
4 Replies
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Level 15

Is anyone else having trouble accessing turbo tax online? I can login, but when I select take me to my return, the page will not load my data.

Try clearing your cookies and/or use a different browser. 

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New Member

Is anyone else having trouble accessing turbo tax online? I can login, but when I select take me to my return, the page will not load my data.

Hi,

I tried clearing the cookies, different browser, closing the browsers out, shutting down everything, but still no luck.  I suppose I will have to wait until I can contact support tomorrow.

 

Thanks for your suggestion.

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Level 15

Is anyone else having trouble accessing turbo tax online? I can login, but when I select take me to my return, the page will not load my data.

Are you sure you are in the right account?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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Level 15

Is anyone else having trouble accessing turbo tax online? I can login, but when I select take me to my return, the page will not load my data.

(as long as you logged into the proper account)  Could also be a problem on some server that your area connects to.

 

My Chrome and EDGE Logins worked properly ("Continue with My Return"  then "Pick up where I left off" )  and it's all still there.

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