IRS free filing issue

Forum|Forum|5 years ago
March 31, 2021
7 replies
77 views

I have used TurboTax for the past 5 years and thought I would be eligible for the free IRS filing as I only worked three months of last year. At the end of the return I am told I am not eligible however I still want to file with TurboTax. How can I do this as there is no option to pay for the return? I tried to start my return all over again however this made no difference.

Opus 17

Level 15

For "normal" Turbotax, the fee depends on the extra forms you need for your situation, not your income. The IRS FreeFile version is a separate web site, you can use it no matter what forms you need, but your income must be less than $36,000. You will also have to make a new account and start over since it is a separate web site.

https://freefile.intuit.com

monkeymaccaAuthor

Level 2

Thank you for your reply however I did not need to make a new account. The IRS free file merged with my regular account. I can see all my information already there and my previous returns. Potentially a tech issue.

DavidD66

Level 15

You will need to leave the IRS Free File site, and go to TurboTax Online

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monkeymaccaAuthor

Level 2

I have done this however it does not work. It must be a tech issue. The IRS Free File has merged with my regular account. I can see all my returns from the previous years.

Opus 17

Level 15

@monkeymacca wrote:

I have done this however it does not work. It must be a tech issue. The IRS Free File has merged with my regular account. I can see all my returns from the previous years.

If you go to the FreeFile site and use your regular user name and password, you will be logged back into your regular Turbotax account. You have to make a new account with a different user name and password. It can use the same email address for notifications. You may need to delete your web browser history, cookies, or cache, to stop from being automatically logged into your regular account.