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I'm still waiting for my 2022 refund that I filed in Feb of 2023. They said the same thing about my employer not reporting my income. I've worked for the same employer for the last 8 years and my coworkers got their refunds. Even if my employer was a fault, I only received two letters stating they needed 60 days to review. After 120 days I called in and my account was moved over to the Credit Team. I was told I should have received a letter, but they could see it was never sent out "for some reason". That's when I was finally told that it was due to my employer not reporting my taxes. I was told to upload my check stubs, so I did. I waited the 60 extra days they said I had to, then I called back. Guess what, "something" happened with their system and they didn't receive the documents. So I had to resend everything 2/28 of THIS YEAR, I called today and was told that while they received the documents they still need 60 days to review and send a letter for signature. If and it's a biiiggg IF.. If I receive the letter and send it back, I have to wait another 120day for them to send the refund. I've already received my 2023 refund while working for the same employer. They've dropped the ball 4 times, there's two letters I never received, 1 call from a supervisor that never happened, and documents that got "lost" when I uploaded them to the website. Why do I have to suffer and wait longer due to them not doing their job.
TAX ADVOCATE
At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.
http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate
Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html
https://www.taxpayeradvocate.irs.gov/wp-content/uploads/2020/08/TAS_CaseCriteria_061120.pdf
https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/
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