Installed Turbotax Desktop 2025 on Windows 11 computer. When try to run a screen is displayed and then program terminates.

[paulrahn1031]

Originally installed successfully and looked like it worked. Friday Nov 28, 2025 I tried to run program an got error E70001. Tried to reinstall and now have problem where program starts and terminates with no errors. I tried installing as admin , turned off virus protect. Ran once with no problem. When Turned on virus protection Webroot and Windows defender and then attempted to run on Saturday. Same problem. Frustrating.

[M-MTax]

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/troubleshoot-installati...

[paulrahn1031]

Called Intuit support yesterday.  After a lot of trial and error we found that the problem was with Webroot Anywhere antivirus program.   If I suspend Webroot, Turbotax 2025 runs.   Once I activate Webroot, the problem returns.  I tried to have Webroot allow Turbotax but no luck. Contacted Geek Squad and they were unsuccessful.   I have switched to Fortect Security Suite and Turbotax works.   I will contact Webroot to see if they have a work around.  It would have been nice if Turbotax had a log to help identify problems. 

[Farmer Joe]

I am following.  I have the same problem.  Also, my 2024 version now cannot be opened but all earlier versions can.  Trying to get a live person is impossible.  Not too happy.

[MLuther]

I am having a similar problem with TurboTax 2025.  I can download the program.  I can try to run it and it starts extracting files.  After that, the window comes up saying it wants to change things on my computer.  I hit yes/ok, and nothing happens after that.  

[MLuther]

I have tried everything here to no avail

[M-MTax]

Call Support if you can't get it installed.

[Mike9241]

right click on the download and select Run as Administrator. Another possibility is that your computer is in S-Mode, which blocks the installation of any app not from the Microsoft Store. You can switch out of S-mode, but that change is permanent. it can't be undone. 

[Farmer Joe]

I finally got my problem resolved.  After working my way through Intuit's a.i. response algorithms, I finally reached a live person.  Then after having my called cancelled by the first two, the third tech support person knew her stuff.  It turned out to be a corrupted CC+ file.  Once this was replaced, everything is working fine.

[MLuther]

That sounds most promising!  Can you elaborate on what a "CC+" file is?  Is that part of Windows?

[MLuther]

I have tried to run as administrator and confirmed I'm not in S Mode, still cannot get it to install.

[Farmer Joe]

The file that was reinstalled was "Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.44.35211".  That is all my feeble mind knows.

[snormaniii]

I have the exact same problem.  How do I contact a live person to assist me???

[M-MTax]

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@snormaniii wrote:

I have the exact same problem.  How do I contact a live person to assist me???

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https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...