Indiana rejected my e-filed return due to "FIT40RNR-001 - Line 3A on the Form IT-40RNR ... must equal Line 1A ... minus line 2A". How can I fill in 3A which is empty?

[barrych209]

The full message from the Turbotax rejection email says:

"FIT40RNR-001 - Line 3A on the Form IT-40RNR, 'Indiana Adjusted Gross Income', must equal Line 1A, 'State Gross Income', minus line 2A, 'Allowable Deductions'."

Line 1A  correctly lists Indiana income, line 2A is 0, but line 3A is missing any value at all. Can I somehow go directly to the form with Turbotax Online to type the value in?

[MichelleLO]

We would like to take a deeper look at this. However, we need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

 TurboTax Online:

1. Sign in to your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. lease provide the Token Number that was generated in the response.

@barrych209

[barrych209]

Thank you for your reply.

Unfortunately, after spending 90 minutes on the phone with first-level customer support who just went around in circles, seeming never to understand the issue (actually marking my issue as resolved while I was on hold with them, offering me links to an unrelated issue), I finally convinced them to let me speak to a supervisor who agreed it was much easier to refund me for the purchase of the Indiana state return and I'll just fill out Indiana's PDF myself.

So, as a result, my Indiana return is no longer available in my return. To reproduce the problem, try to file a return that contains the IT-40RNR (non-resident Indiana income but resident of a reciprocal state). In my case, the numbers entered in 1A, 1B, 2A, and 2B were all entered by me. TurboTax failed to fill in any of the other fields on the form.

[tubotaxnovice]

Same exact issue. Turbotax just blatantly doesn't fill in the form....guessing there was no way around this? I don't hugely mind having yo fill it out and mail it, except of course never knowing if it actually got filed.......Assuming I'll never get that fee back from TT though

[uzkgswus-basic]

@MichelleLO 

I have the same exact issue. Spent about an hour on a phone with agent and we got nowhere. I shared the file and can provide the token. Let me know if I can just post it here. 

[MichelleLO]

Yes, please provide your token number here. 

@uzkgswus-basic

[uzkgswus-basic]

Here you go

token#942519

[JosieA]

Having the same issue.   Line 3A is not populating and the return is being rejected.   Please advise.   My token is 946266.  

[sfors727]

@MichelleLO 

I'm having the same issue as the others.  Line 3A is not being populated in the form, it is being left blank.

Token #951220

[uzkgswus-basic]

@MichelleLO is this expected to be fixed anytime soon? I am trying to understand whether to wait for the fix or file by mail. 

[JosieA]

@MichelleLO   Please provide an update.  

[AnnetteB6]

For the case where you did not have an Indiana employer as of the first of the year and you selected one of the OUT-OF-STATE options for your county of employment, you should NOT enter any Indiana income in the next screen.  

Leaving the Indiana income blank will eliminate the e-file error and allow you to get a refund of the Indiana state income tax that was withheld.

If you did have an Indiana employer the first of the year and you selected an Indiana county where you worked, then the county tax is calculated and reported correctly on Form IT40-RNR.  

@barrych209

@uzkgswus-basic

@JosieA

@sfors727

[uzkgswus-basic]

Thank you. Will try that.

[cliftone]

I have filed twice and received this same error both times. I have the deluxe desktop version and it will not let me edit the income and deductions tab in the 2021 Indiana taxes. How am I supposed to ensure that the Indiana income tab is blank when it doesn't even provide me the option to fill it in?

[DMarkM1]

Try using the "Forms View" at the top right.  Find the IN form IT-40-RNR in the left hand menu.  Select the form.  You can directly enter lines 1 and 2 there.  The others are calculated fields.