IND-517-01 - A Dependent SSN in the return must not be the same as the Primary or Spouse SSN on another return

[rozariomike61]

I have only one dependent with no income. My E file is getting rejected as IND-517-01 - A Dependent SSN in the return must not be the same as the Primary or Spouse SSN on another return. I have verified dependent ssn.  Unless dependent's ssn was being used by unauthorized persons.  Can I get help? 

[DoninGA]

If you have verified that your dependent's name and Social Security number are exactly the same as entered on their current Social Security card, then you will not be able to e-file the tax return.

The IRS has already received a tax return with the SS number so e-filing another return with the same SS number will always be rejected.

You will have to print and mail your tax return.

See this TurboTax support FAQ for how to print and mail a tax return using the online editions - https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/print-mail-return-turb...

[rozariomike61]

I have attempted to e file VA state tax return 2023 and both fed and state got rejected. I eventually filed by mail. I noticed my account was charged for VA rejected return. Can the charge be credited.

thanks,

Michael Rozario

[DoninGA]

@rozariomike61 You will have to contact TurboTax support to get the state e-file fee cancelled or refunded.

Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax