incorrent "someone else can claim dependent"

[asymptote]

There is a blatant bug in TurboTax and making me REALLY wish i hadnt paid for it and just used FreeTaxFile because all the support channels are just "you must be an idiot" I very clearly have indicated that my son is ONLY claimed by me on my form, but when i try to do the credit for American Opportunity it tells me he is ineligible because someone else can claim him as a dependent. When i try to ask why, the support bot tells me that i probably need to figure out who else is claiming him. Unless his monther came back from the grave and is filing somewhere i have no idea how turbotax would even know. I got so frustrated that i went and filled everything out on FreeTaxFile and low and behold... we are eligible there... yet this product bot is insisting "there is no bug... pay no attention to the man behind the curtain"

[xmasbaby0]

In MY INFO there is a question that asks if anyone else supported your child or if there is an agreement with another parent-----go back and see how you answered that question in MY INFO.

[asymptote]

Of course i checked that.

My point is - there is a serious bug in the software.  I'm trying to report it and all everyone wants to say is "no - it works fine"

If no one wants to acknowlege that perhaps there is a bug in the software thats fine... there are plenty of alternatives.  

Crazy that I'm trying to do the right thing and report a SERIOUS bug and im being treated like im an idiot 

[VolvoGirl]

Another thing to try is to DELETE your son and then re add him.  Deleting usually clears something out.   I've also seen posts that say to clear your cache and cookies.  Sometimes it gets stuck.