In federal review, I get a "Looks like we need more info" on something, and it is not listed on the next page, so it sends me on an infinite loop. How do I address this

korin · ‎February 12, 2020

DonnaLO · ‎February 12, 2020

Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help. After performing these steps log out of TurboTax and then back in. If the issue still persists please try a different browser.

This one shows how to delete your cookies.

https://ttlc.intuit.com/replies/3301745

This one will help you clear your cache.

https://ttlc.intuit.com/replies/3302272

If you continue to have problems please contact Technical Support using this form:

https://support.turbotax.intuit.com/contact/

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In federal review, I get a "Looks like we need more info" on something, and it is not listed on the next page, so it sends me on an infinite loop. How do I address this