if it wont let me downgrade to free account can i get a service code so i dont have to pay for turbo tax premium due to not recieving a federal refund,

[CatinaT1]

To see your fees, click on Tax Tools on the left side of the screen. Then click on Tools. You will see My Fees in the center of the screen. 

If you want to downgrade, this FAQ will tell you how: How do I downgrade to a different TurboTax Online product?

Or you can contact TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service