If I've paid for Turbo Tax from Costco, installed on-line, now at the end, Turbo Tax is charging me again..how do I correct this?

jimallgaier · ‎February 17, 2022

I bought the program at Costco for $39...installed on-line with my computer...now at the end of my entries, once taxes are completed, Turbo tax is asking for another payment ...of $39....how can I correct this?

xmasbaby0 · ‎February 17, 2022

You appear to be posting from online Deluxe software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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xmasbaby0 · ‎February 17, 2022

You appear to be posting from online Deluxe software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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If I've paid for Turbo Tax from Costco, installed on-line, now at the end, Turbo Tax is charging me again..how do I correct this?