If I'm about ready to file my taxes and finish reviewing my order (where I select to pay for my filing with my Federal Refund), why won't it let me move on?

[paigesnuga]

I'm not sure if it's a system error or bug, but I want to file and the system just won't allow me to move past that first step and start signing and filing. Maybe there's something missing?

[Critter-3]

There is no bug ... there are restrictions.

In order to pay for your fees using your federal refund, you must have a refund high enough to pay the fees plus the EXTRA refund processing fee of $39.99 ($44.99 in CA).  The amounts on line 28 for the child tax credit or line 30 for the recovery rebate credit do not "count" toward having a high enough refund.   Is the amount on line 35a of your Form 1040 enough for the fees if you do not include those?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

What is Refund Processing Service?

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site if your AGI is $73K or less ...

https://apps.irs.gov/app/freeFile/

[paigesnuga]

Right, I understand what you mean. I get a page where it states that my Federal Refund is eligible to pay for my order/filing fees. It just won't allow me to move onto Step 2. I thought it was a system error so I tried everything - clearing cache and cookies, restarting my laptop, leaving it for 24 hours - and nothing. So odd.