2778075
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Ask the Experts Multi-State Tax Filing! >> Event happening TOMORROW!
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

If I'm about ready to file my taxes and finish reviewing my order (where I select to pay for my filing with my Federal Refund), why won't it let me move on?

I'm not sure if it's a system error or bug, but I want to file and the system just won't allow me to move past that first step and start signing and filing. Maybe there's something missing?
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

If I'm about ready to file my taxes and finish reviewing my order (where I select to pay for my filing with my Federal Refund), why won't it let me move on?

There is no bug ... there are restrictions.

 

In order to pay for your fees using your federal refund, you must have a refund high enough to pay the fees plus the EXTRA refund processing fee of $39.99 ($44.99 in CA).  The amounts on line 28 for the child tax credit or line 30 for the recovery rebate credit do not "count" toward having a high enough refund.   Is the amount on line 35a of your Form 1040 enough for the fees if you do not include those?

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

What is Refund Processing Service?

 

 

 

Or—-Use this IRS site for other ways to file for free.  There are 8  free software versions available from the IRS Free File site if your AGI is $73K or less ...

 

https://apps.irs.gov/app/freeFile/

If I'm about ready to file my taxes and finish reviewing my order (where I select to pay for my filing with my Federal Refund), why won't it let me move on?

Right, I understand what you mean. I get a page where it states that my Federal Refund is eligible to pay for my order/filing fees. It just won't allow me to move onto Step 2. I thought it was a system error so I tried everything - clearing cache and cookies, restarting my laptop, leaving it for 24 hours - and nothing. So odd.

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question