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ICastro
New Member

If I got this error code "601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits." and I start over. Does that count as a submission?

I Restarted my taxes from the beginning and now I get this error code "Our records indicate that you are not entitled to efile one or more formsets." My taxes never officially submitted yet I'm still getting this error.
2 Replies
MichelleLO
Intuit Alumni

If I got this error code "601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits." and I start over. Does that count as a submission?

The error may be related to forms that are required for your tax return that aren't available yet. If that is the case, the program will not let you e-file. You can check the status of form availability in the below TurboTax FAQs:

If all the forms your return is requiring are available, please reach out to TurboTax Customer Support for additional assistance: What is the TurboTax phone number?

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Mike9241
Level 15

If I got this error code "601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits." and I start over. Does that count as a submission?

invalid SMS indicates your using a foreign country for your cell phone number which isn't allowed. 

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