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hinkle-benjamin
New Member

If I am paying for TurboTax Live Premium, why can't I speak with someone via chat whenever I have a question? Why do I have to receive a call? Whats my $$$ worth Turbo?

 
2 Replies
JulieS
Employee Tax Expert

If I am paying for TurboTax Live Premium, why can't I speak with someone via chat whenever I have a question? Why do I have to receive a call? Whats my $$$ worth Turbo?

To start a chat in Turbo Tax:

  1. Click the Help icon in the upper right corner. 
  2. Click Ask a question.
  3. Enter a starting question.
  4. Initially this will be answered by Artificial  Intelligence (AI), but a real human chat tax expert will take over the chat as soon as possible.

 

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
nativelement1
Returning Member

If I am paying for TurboTax Live Premium, why can't I speak with someone via chat whenever I have a question? Why do I have to receive a call? Whats my $$$ worth Turbo?

There's no help button in the upper right hand corner to open a chat.  Waste of time.

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