If I am paying for TurboTax Live Premium, why can't I speak with someone via chat whenever I have a question? Why do I have to receive a call? Whats my $$$ worth Turbo?

[JulieS]

To start a chat in Turbo Tax:

1. Click the Help icon in the upper right corner. 
2. Click Ask a question.
3. Enter a starting question.
4. Initially this will be answered by Artificial  Intelligence (AI), but a real human chat tax expert will take over the chat as soon as possible.

[nativelement1]

There's no help button in the upper right hand corner to open a chat.  Waste of time.