Identity verification for first time overseas filer

[Duvy]

I'm living overseas and helping my daughter to file for the first time. After filing, she received a rejection:

IND-181-01 - The Identity Protection PIN (IP PIN) for the first taxpayer on your return is missing.

She doesn't have a US State driver's license, so we couldn't enter that in to Turbotax.

We tried to register with ID.me, with a passport, but that did not work either.

How can we get her identity verified?

[Critter-3]

That error means an IP PIN was issued to her but she did not use it so the efile was rejected.  If she cannot retrieve the IP PIN from the IRS then all she can do is print, ink sign and mail in the return. 

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

[fanfare]

If your daughter is filing for the first time, I don't know how an IP PIN would be issued.

Generally, a taxpayer filing for the first time has to mail in their tax return.

[Critter-3]

One could have been issued to her SS# due to issues the parents may have had in the past ... maybe they requested one in the past. 

[Duvy]

Thank you.

Come to think of it, we did try to file for her a few years ago to get a tuition credit for University. But we had trouble then getting it through and went back to having her as dependent on our return.

So maybe it's related, but we never received the PIN for her.

I wonder if it pays to call up the IRS to make sure they actually sent the PIN, if that's an option.

[NCperson]

@Duvy - I wouldn't try calling; they are not answering over 80% of the time due to heavy understaffing.  and for security, I would doubt an agent is going to confirm or deny anything about a PIN, as it has the potential to compromise the security.  

suggest determining if you ever set up a PIN for her (and this site will tell you what it is)

https://www.irs.gov/identity-theft-fraud-scams/get-an-identity-protection-pin

if you can't figure it out, as noted above, you'll need to paper file.  

the PINs have nothing to do with being overseas nor whether she was or wasn't your dependent previously.