I was misled in a question that asked if I wanted to upgrade to premium. It turned out that I didn't need to upgrade. Now I can't downgrade without losing work. Help!

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https://ttlc.intuit.com/replies/6072974

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

I'm trying to get a technical question answered (not about taxes, about actually where to find something in the software) and I can't get any help without upgrading

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I was misled in a question that asked if I wanted to upgrade to premium. It turned out that I didn't need to upgrade. Now I can't downgrade without losing work. Help!

I was misled in a question that asked if I wanted to upgrade to premium. It turned out that I didn't need to upgrade. Now I can't downgrade without losing work. Help!

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I was misled in a question that asked if I wanted to upgrade to premium. It turned out that I didn't need to upgrade. Now I can't downgrade without losing work. Help!

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I was misled in a question that asked if I wanted to upgrade to premium. It turned out that I didn't need to upgrade. Now I can't downgrade without losing work. Help!

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