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gail29sh
New Member

I wanted basic and it charged me 60 dollars

I thought turbo tax was free and it charged me
3 Replies
mesquitebean
Level 15

I wanted basic and it charged me 60 dollars

You wrote:  "I thought turbo tax was free and it charged me"

 

Did you already pay?   If not, you may be able to switch.  If you've paid, I'll tell you below how to phone Support and tell them if you qualified for one of the free products, but I don't know what they will do/say.

 

TurboTax has 2 free products, but you are not in one of them.  You appear to be using Online Deluxe Edition, which is a paid version--$60 for Federal and $50 for state (if applicable), and if you choose to pay the fees out of your Federal refund, there is an additional $40 service fee ($45 for California filers.)

 

The regular Free Edition is for very simple returns and not everyone can use it.  Certain forms are not available in Free Edition and require an upgrade to Deluxe, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, retirement savers credit, etc.   Did you start in Free Edition and had to upgrade?      See this FAQ on some situations where one cannot use Free Edition:

FAQ:  Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379

 

 

The other free product (TurboTax IRS Free File Program) is fully-featured and can prepare all the usual forms and schedules.  It is even more powerful than Deluxe, if you qualify.  For example, in addition to Schedules 1-3 it can prepare Schedule C, D, E, F, etc., and enter K-1. But one has to meet one of the qualifications to use.  See below:

 

To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:

      • Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit),  or
      • You qualify for the Earned Income Tax Credit (EITC); or
      • In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.

 

If you haven't already paid for your Deluxe, and if you qualify for that program and want to use it, see these 2 FAQs:

 

FAQ:  What is the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/01/...

and

FAQ:  How do I switch to the TurboTax IRS Free File Program?  (if you haven't already paid)

https://ttlc.intuit.com/community/downgrading/help/how-do-i-switch-to-turbotax-free-file-program/00/...

 

If you have already paid for your Deluxe, but  qualified for one of those free products and ended up in a paid version by accident, you can phone Support and see if they will work with you any.   I don't know what they will tell you.  It would have been easier if you had asked your question prior to actually paying.   Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

fttdelux
New Member

I wanted basic and it charged me 60 dollars

Why did it charge me 60 dollars? I don't want this product

MichelleLO
Intuit Alumni

I wanted basic and it charged me 60 dollars

Are you using TurboTax Free Edition?

If so, please refer to this FAQ for information on why TurboTax is requiring you to upgrade:

Why do I have to upgrade from Free Edition?

@fttdelux

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