I've entered my card information and hit Confirm Payment but I keep getting this error "Whoops! We hit a snag loading your data. Please try again" what to do?

[Critter-3]

The billing address for the CC must match the address you entered in the MY INFO tab ... check that first. 

Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

[rina_salmon]

Thank you for the tip! I tried that but it still gives me the same error message.

[taxlady28]

Most agents do not know how to help you.  They need to contact TurboTax billing department and remove a hold on your billing information.  If the agent does not know what to do ask for a supervisor.  If the supervisor does not know ask for their supervisor.  
The billing department is in Mountain time zone and opens at 9:00 AM Mountain time and closes at 4:00 PM.  It is not open on weekends.  You have to call during hours when it is open.