The billing address for the CC must match the address you entered in the MY INFO tab ... check that first.
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Most agents do not know how to help you. They need to contact TurboTax billing department and remove a hold on your billing information. If the agent does not know what to do ask for a supervisor. If the supervisor does not know ask for their supervisor.
The billing department is in Mountain time zone and opens at 9:00 AM Mountain time and closes at 4:00 PM. It is not open on weekends. You have to call during hours when it is open.
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