I use my credit karma acct all of the time, but now that I’m filing my taxes through TurboTax they say they can’t verify my identity. Why?

[HeatherPLO]

In order to assist you further, we will need to obtain a bit more information.  First, have you confirmed that the primary taxpayer's name matches the account holder's name for Credit Karma?  Also, may I ask what version of TurboTax you are using?  Online/App/Desktop?  If you are using the Online version, which internet browser are you working in?  Please post any additional details here in the thread and we will be happy to help you.  

@68e7987e3b60 

[chrisjhartstein]

I am also having a problem locating my 2020 tax returns.  I used the Credit Karma tax return service for 2020.  I can not find tax return documents of any kind on the Credit Karma site, and the Turbotax is stating that I did not file with them in 2020 (technically true).  Where am I supposed to find my 2020 tax return documents?

[TiffanyL]

@chrisjhartstein 

You would need to reach out to Credit Karma for access to your 2020 tax return.

If that does not work for you, you can order a tax transcript from the IRS using the link provided below:

Welcome to get transcript