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You can't send a picture that you took outside of TurboTax. You have to use the TurboTax mobile app. Your iPhone has to have iOS 14 or higher. See the following for instructions.
How do I take a picture of my W-2 in TurboTax Online?
If you can't get the photo to work, just enter your W-2 manually. It only takes a couple of minutes.
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