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To use any of TurboTax online products, it is free to start. It is free allowing you to use our program with the navigation interview process to see what your tax refund or tax due would look like.
Plus, TurboTax is up-to-date with the latest tax laws, so you can be confident your taxes will be done right.
Once you decide to file with us, you need to pay. The price is based on which products you are chosen by the program after entering your information.
If you are looking for a complete free filing, you might want to consider another option. It's called the TaxFreedom which is an IRS Free File Program delivered by TurboTax. It is exclusively available online and has its own dedicated website at taxfreedom.com. It isn't accessible from the "regular" TurboTax.com website and is not the same as the TurboTax Free Edition. For 2019, if your Adjusted Gross Income AGI is $36,000 or less, you may qualify.
I see you are using the Deluxe edition. Please continue to read:
Whether you are a returned or new customer, very likely your situation in 2019 is not supported by the tax forms in the TurboTax Free Edition. Especially with the new tax law reform, Tax Cut and Job Acts TCJA, you might need to use new tax forms to claim the same deductions, credits, or forms of income. Some of the situations have been transformed into TurboTax Deluxe and TurboTax Live Deluxe, instead of in Free Edition. Click here: Deluxe edition
It shows that you are using the Deluxe version of TurboTax which is not free. If you did this my mistake then you may be able to downgrade to the free version, if you meet the qualifications (see below).
To use the free version. See the following post on how to downgrade:
There are 2 different Free versions. Turbo Tax Free Edition and the IRS Free File website. If you don't qualify for the Free Edition you might qualify for the Free File website.
There is also The Turbo Tax Free File program which is free for federal and state. And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE, etc.
To qualify for the Free File website you just need to meet one of these 3 things.
AGI $36,000 or less.
Active duty military with AGI of $69,000 or less
OR qualify for EIC (earned income credit.)
In order to use the Free File program, you have to start it at a special website. Click on Sign in at the top right. It may let you continue your return so you don't have to start over.
How to switch to the Free File website
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