turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

rchenok
New Member

I thought my order came with a CD. I have not received it and the order was charged to my AMEX on 11/9/16. Has the CD been shipped?

Has my CD been lost in the mail?  Payment was processed on 11/9/16 but CD has not been received.

Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
Trevar
New Member

I thought my order came with a CD. I have not received it and the order was charged to my AMEX on 11/9/16. Has the CD been shipped?

Please contact Product Support to have a new CD sent out or a download sent to you. Please have all of the billing information available.

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

View solution in original post

1 Reply
Trevar
New Member

I thought my order came with a CD. I have not received it and the order was charged to my AMEX on 11/9/16. Has the CD been shipped?

Please contact Product Support to have a new CD sent out or a download sent to you. Please have all of the billing information available.

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies