I think I was overcharged for my tax preparations from you guys

[DoninGA]

Why do you think you were overcharged?  What is the breakdown of the TurboTax account fees?
If you are accessing the 2018 online tax returns, click on Tax Tools on the left side of the screen.  Click on Tools.  Click on My Fees.
Or if you are on the Tax Home web page -
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show.  Click on the Year and Click on View order details

[1220shanae]

My return  was 150.00 dollars  short . You guys  charge me 200 + dollars to do my taxes which was supposed to charge me 49.99.

[DoninGA]

Your message shows that you are using the TurboTax online Self-Employed edition which is currently $119.99.  If you also completed a state tax return, that was an additional charge of $44.99.  And if you requested to have the TurboTax account fees paid from the federal tax refund, the service charge for that option is $39.99.  Total - $204.97 (plus state tax if applicable)

[1220shanae]

I'm in Nevada there is no state tax. I wasn't  aware you charge 119.99 to do my short taxes. These are fees I was never aware of. You say we do taxes for free , but you guys charge  more than H & R Block. I really  am upset  seems like the bait and switch. I'm probably  going to look elsewhere  for me and my family  tax preparations.  

[DoninGA]

What exactly do your fees show using the procedures I provided?  If they are less than the $200+ you mentioned, then the IRS changed your tax return and therefor your tax refund.

[1220shanae]

You can see what I was charge just as well as I can . My refund was 100.00 short . But I'm tired you are just beating  around the Bush. I will take it up with consumer affairs.  Thanks for your nice customer  service.  

[DoninGA]

No we cannot see your fees.  This is a user community and I am just a user of the software, same as you.  Been trying to help figure this out for you  but if you want to speak with TurboTax support then contact them tomorrow, Monday 05/06/19.

TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday after tax season.

To contact TurboTax customer service/support use their contact website during business hours.  If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax