I started a return online. I signed out of the account. I loaded app for a chromebook from Google Play. when I try to start on my return, the page freezed on Ok, Let's get started. How do I fix thi

[DawnC]

You should be able to access the TurboTax Online return that you started over the internet on the app you downloaded from Google Play.  Those products are interchangeable and you can access your Online tax return from either platform.   It sounds like something that general internet troubleshooting should resolve for you.   Clear your cookies and cache, then try a restart and reconnect of your WI-FI.  

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
• Microsoft Edge

Troubleshoot blank screens, missing buttons, or missing images