I signed up for Turbo Tax Deluxe only and my order payment says I am paying for MAX Defend and Restore also. Why????

[dot-rogers1]

Why am I being billed for MAX Defend and Restore?

[SweetieJean]

Apparently you clicked the box to purchase that when it was offered.

[Silvia1189]

I just had the same experience. I am very upset and don't trust Turbo Tax anymore.  I signed up for the Deluxe and was billed for Max.  I submitted my card to pay the state taxes and instead, Turbo tax took their fee first without letting me know how much their fee would be.  My bill should've been $120 and they charged $250.42.

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”