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kferguson1
New Member

I received an email with the subject, "Your TurboTax Live expert sent you a new message". After logging in to my TurboTax acct, where do I find the message?

Where can I find messages sent me by TurboTax Live?
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‎April 6, 2025 8:53 PM
last updated ‎April 06, 2025 8:53 PM
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RachelW33
Expert Alumni
Expert Alumni

I received an email with the subject, "Your TurboTax Live expert sent you a new message". After logging in to my TurboTax acct, where do I find the message?

Your messages should be available in the upper right hand corner of your screen when you are signed into TurboTax Online.  Click on Notifications, the bell symbol.

 

Please see this TurboTax Help Article:

How do I send/view messages from my expert?

To view a message from your tax expert, select the tab with your expert's name (next to Checklist). ...

If you have any trouble accessing your messages, please let your tax expert know during your next ap...

 

Also see How do I connect with a tax expert in TurboTax Live?

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‎April 7, 2025 7:00 PM
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