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julesrfour
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

 
15 Replies
sean6
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

I had the same thing just happen to me. When click int Turbotax from the rejection email I received, I am presented with a "we will help fix this" and a "revisit" option. Clicking revisit forced me into a loop that keeps bringing me back to the "Revisit" page, without offering any fixes. Just re-submitting without a fix to my return seems like the wrong next step. Please help.
sergiobaron1956
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

same here
myaction
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

same thing....no suggestions or knowledge of any kind by intuit.  Clearly many people have this same issue.
ammerris1996
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

Your tax return is on hold pending a product update expected to be released by March 28th. Please check again for updates..
It will be fixed tomorrow
sergiobaron1956
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

What should I do ? Just refile again and get rejected again ? That’s ridiculous.  TurboTax should be responsible for that
but_I_paid_taxes_last_year
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

I got the exact same thing. Glad to know it's not just me.
tckreuzer
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

When will we know when the updates are done? Will we get an email or where do we look?
senhogan
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

Still waiting for the product update!
sergiobaron1956
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

My efile was accepted
sean6
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

Thanks sergiobaron1956. Though, I agree with tckreuzer that an official response from TurboTax letting us know it is safe to try again would help considerably. I don't want to try again willy nilly and create an issue with my efiling for now reason.
sean6
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

lopezkar
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

It's making me pay for re-file again.... Why should I pay for Turbo Tax product issue?
lopezkar
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

Disregard prior comment --- I was able to refile and it DID NOT charge me for the refile.  Both Federal and State were electronically filed again.... Let's see if they are accepted this time.
sergiobaron1956
New Member

I received a reject 8960 hold and when prompt to revisit turbo tax says to just refile?

In my case they were both accepted
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