I RECEIVED 2 PAGES OF W2, VALUES FOR BOXES 18,19,20 ARE DIFFERENT. DO I JUST CONSIDER EMPLOYEE REFERENCE COPY

[defne-erdinc]

BOX 20 FOR EMPLOYEE REF COPY SAYS TOTAL, HOWEVER TURBOTAX GIVES ME AN ERROR SAYING TOTAL IS NOT VALID

[AnnetteB6]

Boxes 18 through 20 on your W-2 indicate local taxes and withholdings.  If your W-2 has multiple entries (other than the Total) for this section, then you need to enter multiple rows of information in that section.  All of this is done on the same W-2 page since it is from the same employer.  

If you are using a CD/downloaded version of TurboTax, then you enter the second row of state information underneath the first one.    

If you are using TurboTax Online, click the blue + Add another locality underneath the locality information until you have entered all the rows you need.