If you used refund processing to pay your Turbotax fees from your refund, your money is at the third party processor. They should send an email if they can't deposit it into your account. Did you check for emails, anything sent to a spam filter by mistake?
You can contact Santa Barbara Bank & Trust (SBBT) customer service at 877-908-7228 or visit their website www.sbtpg.com
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So are they the ones who will mail me the check with my refund, or they will send it back to IRS and they need to mail it to me?