I purchased the software from Staples for $64.. When I started I had to upgrade to self employed. How do I get credit for the $64 i've already paid towards the balance?

[mesquitebean]

@pcfloyd56 

Oh, no.  Did you start using Online Deluxe by mistake?  The Online TurboTax and software version are not interchangeable.     Did you purchase Deluxe Federal and State from Staples?    The Deluxe desktop software is fully-featured, can handle Schedule C, and would not require an upgrade for a self-employed business, unless one optionally wanted more help and guidance.  

The cheapest solution is to download the *.tax2019 data file you prepared in Online Self-Employed Edition and finish it and file in the Deluxe desktop software without starting over.   Or if you want to continue in Online TurboTax, we can tell you how to get a refund for your Staples purchase.

FAQ: How do I switch from TurboTax Online to the desktop software?

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

Also see the info in my next comment below about how to reach TurboTax Support, if needed.

[mesquitebean]

I mentioned above how you can switch from the Online version to your desktop software without starting over.   That's the cheapest way out of this scenario.

Or if you want to talk to Customer  Support to see if they will let you continue online or refund your desktop product, here's how to reach them:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

You can use this form to get an incident number and phone number:
https://support.turbotax.intuit.com/contact