I placed in an activation code I purchased from Costco, but I still got charged for it later on. I did not upgrade.

melaniedelp · ‎March 6, 2024

I am not sure why I got charged twice or what to do.

xmasbaby0 · ‎March 6, 2024

We see people get confused and they keep logging in to online software which will require them to pay at the end. You need to use the desktop software. One way to tell if you are using the right software---your tool bar. Online software has the toolbar in a black vertical column on the left side of the screen. Desktop software has the tools up on the top of your TT screen.

You appear to be posting from online software instead of the desktop CD/download software that the license code is for. If you are using online, you are using the wrong program. You need to switch to the desktop software to get what you paid for. You have to download it, update it and open it up from your own hard drive to use it.

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

melaniedelp · ‎March 6, 2024

I thought I would still go on the software because when I downloaded it, it offered to connect it to my account. I don't think I'll use Turbo Tax in the future. Too confusing.

MarilynG1 · ‎March 6, 2024

Contact TurboTax Customer Service to get a refund.

@melaniedelp

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I placed in an activation code I purchased from Costco, but I still got charged for it later on. I did not upgrade.